Frequently Asked Questions

Delivery is included in the cost of the product. We ship all the items within one day of cleared out the payment.

Our postage costs are based on the weight and dimensions of the item, including packaging, as per the UK Royal Mail published costs. They also include all packing materials used to ship your item.

Please be aware that if you live outside of Europe then you are liable to pay relevant customs charges. Please find out how much this will be before purchasing.

Excluding countries and territories:  Bolivia, Haiti, Liberia, Nicaragua, Turkmenistan, Paraguay, Mauritius, Sierra Leone, Venezuela

We provide a discreet delivery service, the product comes in a plain package and nobody will know what is inside.

If you are not at home when the delivery comes, they will usually find a safe place to leave your parcel, or they will take it to the nearest Post Office, leaving a card in your door explaining where and how can you collect your parcel.

We have plenty of payment options available, including all major cards such as Visa, MasterCard, Maestro, American Express as well as Paypal option.

If you need to cancel your order, please get in touch via our email at info@trulypleasurable.co.uk

You will need to email us at info@trulypleasurable.co.uk if you wish to return an item.
All the products must be unopened, unused, unworn and have packaging or tags intact.
We do not offer exchanges.
All purchases are covered by our 30-day money guarantee. If anything goes wrong with your product within 30 days, we will replace